ITIL® 4 Specialist – Drive Stakeholder Value

This course prepares candidates for the ITIL 4 Specialist: Drive Stakeholder Value formal examination. At the end of the course, students will understand how customer journeys are designed, know how to target markets and stakeholders, know how to foster stakeholder relationships, know how to shape demand and define service offerings, know how to align expectations and agree details of services, know how to onboard and offboard customers and users, know how to act together to ensure continual value co-creation (service consumption/provisioning), know how to realize and validate service value.

Kurz ITIL® 4 Specialist – Drive Stakeholder Value organizujeme se společností HPE, která je akreditovanou tréninkovou organizací (ATO) pro PRO ITIL®.  

3 dny

33 600,00 Kč (cena je uvedena bez DPH)

V ceně kurzu je certifikační zkouška

•  Module 0: Course Overview
• Module 1: Introduction
• Module 2: Understand How Customer Journeys are Designed
• Module 3: Know How to Target Markets and Stakeholders
• Module 4: Know How to Foster Stakeholder Relationships
• Module 5: Know How to Shape Demand and Define Service Offerings
• Module 6: Know How to Align Expectations and Agree Details of Services
• Module 7: Know How to Onboard and Offboard Customers and Users
• Module 8: Know How to Act Together to Ensure Continual Value Co-Creation (Service Consumption/Provisioning)
• Module 9: Know How to Realize and Validate Service Value
• Exam Preparation