ITIL® 4 Specialist: Monitor, Support and Fulfil

Define key concepts, principles, value and challenges of ITIL 4’s five management practices.
Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals.Integrate practices in the organization’s value streams. Understand interfaces and synergies across these five practices. Apply metrics and practice success factors to improve performance. Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

Kurz ITIL® 4 Specialist: Monitor, Support and Fulfil organizujeme se společností HPE, která je akreditovanou tréninkovou organizací (ATO) pro PRO ITIL®.  

3 dny

33 600,00 Kč (cena je uvedena bez DPH)

V ceně kurzu je certifikační zkouška.

• Incident Management
• Service Desk
• Service Request Management
• Monitoring and Event Management (MEM)
• Problem Management (PRM)
• Monitor, Support, and Fulfil