ITIL® 4 Specialist – Create, Deliver & Support

Create, Deliver and Support (CDS) provides candidates with an understanding on how to integrate different value streams and activities to create, deliver and support ITenabled products and services, as well as how to apply relevant practices, methods and tools. The course prepares candidates for the PeopleCert ITIL 4 Specialist Create, Deliver and Support formal examination. The official course syllabus outlines the following three categories:
Understand how to plan and build a service value stream to create, deliver and support services
Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
Know how to create, deliver and support services.

Kurz ITIL® 4 Specialist – Create, Deliver & Support organizujeme se společností HPE, která je akreditovanou tréninkovou organizací (ATO) pro PRO ITIL®.  

3 dny

33 600,00 Kč (cena je uvedena bez DPH)

V ceně kurzu je certifikační zkouška.

• Module 0: Course Overview
• Module 1: Introduction to Create, Deliver, and Support
• Module 2: The Evolution of Professionalism in IT and Service Management
• Module 3: Using Information and Technology to Create, Deliver, and Support Services
• Module 4: Value Streams to Create, Deliver, and Support Services
• Module 5: Practices for CDS
• Module 6: Prioritizing and Managing Work
• Exam Preparation