ITIL® 4 Strategist – Direct Plan & Improve
ITIL 4 Direct, Plan and Improve helps align product and service management with modern business requirements; drive successful organizational transformation; and embed continual improvement into an organization’s behavior at every level. It is one of four ITIL 4 publications that build on the concepts introduced in ITIL Foundation. Each of these publications focuses on a different aspect of service management. The DPI course prepares candidates for the PeopleCert ITIL 4 Strategist Direct, Plan and Improve formal examination.
Kurz ITIL® 4 Strategist – Direct Plan & Improve organizujeme se společností HPE, která je akreditovanou tréninkovou organizací (ATO) pro PRO ITIL®.
Kurz ITIL® 4 Strategist – Direct Plan & Improve organizujeme se společností HPE, která je akreditovanou tréninkovou organizací (ATO) pro PRO ITIL®.
Délka a cena
3 dny
33 600,00 Kč (cena je uvedena bez DPH)
V ceně kurzu je certifikační zkouška.
Obsah
- Module 0: Course Overview
- Module 1: Introduction to DPI
- Module 2: Strategy and Direction
- Module 3: Assessment and Planning
- Module 4: Measurement and Reporting
- Module 5: Continual Improvement
- Module 6: Communication and Organizational Change Management
- Module 7: Developing a Service Value System
- Module 8: Bringing it Together Exam Preparation
Termíny
Termíny k aktuálnímu kurzu jsou na vyžádání, kontaktujte nás prosím.