Pramen

Smoothly, without unexpected problems. At first glance, simply and naturally. It is not usually the work of chance, quite the opposite. There is thorough preparation and a lot of effort that goes behind it. Out of this comes a system, order and rules. For example, your information system. Your guests do not even know about it, but it has a major impact on the operation of the entire spa or wellness facility. It should help your employees, plan and ensure the smooth and uninterrupted flow of all activities and at the same time constantly control the economy of the operation. Does your system work like this? Pramen does.

Pramen is suitable for your company when:

• you work in the spa, hotel or wellness industry,
• you want to offer an exceptional level of service,
• you want one tool to capture and record everything that happens in your operation,
• you consider operational economy to be an integral part of the management of your entire business,
• you are looking for an experienced partner who can provide you with know-how in addition to the software,
• you want a modern solution with guaranteed long-term development and support.

To keep your guests coming back, you need friendly and professional staff. I'm sure you know this yourself - if you are overwhelmed with work, you don't keep up and spend most of your working hours on unnecessary administration, then your work is not as efficient as you would like it to be.

In addition to receptionists and operations staff, Pramen helps to make the work of doctors, nurses and rehabilitation workers easier by using the capabilities of electronic medical records and health records. For managers, Pramen helps monitor, manage and control the economy of running a spa, wellness facility or hotel and always offers up-to-date outputs and analyses for correct and quick decision-making.
 

When guests walk into the reception, they are greeted with a warm welcome. But that is not enough. They expect to get through the whole reception process as quickly as possible and to be accommodated according to their needs. Moreover, if they are coming for the first time, they naturally assume that you know their special wishes and will accommodate them accordingly. First impressions are important, but how to make it all happen?

With a quality information system, Pramen, the receptionist receives a sophisticated record of guests, accommodations including amenities and reservations. Receptionists also have a detailed historical record of guest' wishes and can accommodate them firsthand. At the same time as the guests are welcomed, the whole process of their treatment or wellness care, meals and organization of other activities related to their stay begins. Everything is done quickly and to the overall satisfaction of the clients.
 

Your guests expect a tailor-made treatment and relaxation plan, also taking into account previous treatments. Scheduled treatments will be well sequenced in time and location. They won't have unnecessary delays and won't have to run between spa houses. And what about the specialty when a married couple wants to have treatments at the same time and spend their free time together? The management of a spa, hotel or wellness facility is interested in using the capacity of individual departments as efficiently as possible, and is interested in the impact of scheduling treatments on the economy.

A tasty and healthy menu, balanced with respect to the dietary restrictions and preferences of the individual client. Smooth running of the meals and, moreover, economical operation of the restaurant. An unfulfilled management dream? No, this is the reality of using the Pramen information system.

When developing AC Pramen we utilized our practical experience with solutions for spas, wellness and hotels.

• Specialized solutions for spas, hotels and wellness facilities, proven by customers
• Unique interconnection of operational agendas and economy in one comprehensive system
• Scalable solution, flexibly adaptable to your requirements
• Modern, robust and proven Microsoft Dynamics 365 Business Central platform
• Familiar Microsoft Office-style user experience
• Integrated management deliverables
• Built-in CRM with links to Microsoft Outlook
• External business partner input into the system