IT Outsourcing

In the area of outsourcing, we offer our customers services ranging from the operation of end devices, through outsourcing of server and network management to complex outsourcing of IT infrastructure and customer applications, including the possible takeover of assets and personnel. The services we provide are managed and executed in accordance with ITIL/ISO 20000 standards where we apply the PRINCE2 project methodology.

We have been in business since 2000 and have an experienced and trained team of professionals with a nationwide presence. In addition to standard working hours, we provide 365/24/7 operation.
In order to live up to our guarantees, we use standards-based and time-tested service logistics with clearly defined and described processes.

The goal of implementing IT outsourcing is to provide IT support in the scope of the customer's requirements. The customer is only responsible for specifying the requirements in this area. The main benefit is the professional provision of the entire IT service area and the management of the relationship with the supplier on the basis of a defined SLA.

The aim of the service is to ensure safe and reliable operation of the parts of the IT infrastructure necessary for ensuring business continuity of the customer's business.

The benefits include transparency and optimization of IT operation costs and the possibility of the overall planning. Also, a full guarantee of quality parameters of services such as availability/RTO, maximum downtime, response time, data recovery/RPO, etc.

Costs are also reduced through the implementation of new tools to increase the efficiency of service delivery. Data is secured against damage and theft at the system and operational level.
The typical server management activities we provide for our customers include:

• HW support on HW from various suppliers
• support for different virtualized platforms,
• operation and support of all basic OS types,
• backup,
• regular patch management
• infrastructure and application monitoring
• application management (e.g. database), etc.

Basic activities in network operations:

• configuration and management of active elements (IP, QoS, VLAN, ACL, SDN, L3, routing, etc.),
• monitoring of network elements,
• performance monitoring and network performance monitoring,
• checking logs, reporting on possible errors in the operating systems,
• design of preventive measures resulting from monitoring and prophylactic activities to avoid possible outages and service limitations.

For all various types of Outsourcing, the basis is also the submission of proposals for optimization in order to improve the efficiency of the IT operations towards end users.

Our goal in the field of endpoint equipment is to provide the customer with the possibility to use and manage a service with clearly defined qualitative and quantitative parameters and a price that will exactly match the business needs.

Benefits include making the cost of ICT operations transparent and plannable, guaranteeing the availability of the endpoint equipment environment and incident resolution time, or providing an accurate overview of the level of service provided. In addition, outsourcing staffing and enabling savings in personnel and labour costs.

The typical activities that we cover for our customers include:

• Endpoint devices management
• Endpoint device lifecycle management
• Application delivery
• SW patch management on endpoint devices
• SW image definition and management on endpoints
• Print environment/solution support
• HW rental