Microsoft Dynamics 365 Customer Service

Today's customers expect a consistent approach regardless of which channel they use to communicate with their service provider. With Microsoft Dynamics 365 Customer Service, customer care professionals have tools to help them easily identify issues and quickly respond to the changing customer demands across all the communication channels.

Microsoft Dynamics 365 Customer Service provides a comprehensive view of each individual customer, including a full history of interactions, user preferences and other relevant GDPR-compliant information, freeing up customer care employees to deal with the most important tasks.

Customer care employees are constantly on the move in today's fast-paced work environment. Their tools should also be able to keep up. Microsoft Dynamics 365 Customer Service provides them with a uniform user interface to interact with customers via desktop or any mobile device, allowing them to have all the information they need at their fingertips.

The right information will enable customer service agents to provide personalized answers to customer questions across all channels. Microsoft Dynamics 365 Customer Service creates a dynamic interface optimized for managing service desk processes with support for machine learning and advanced analytics tools. In addition, a high-quality knowledge base saves a lot of time and energy.

Customers have less and less time, so they want all the information quickly. Microsoft Dynamics 365 Customer Service provides a self-service portal with a searchable database and an online community space that allows customers to access information about their requirements and find answers to their questions without having to contact customer service.

Microsoft Dynamics 365 Customer Service provides interactive dashboards and data visualizations that facilitate customer service decision-making. By gaining insights from a variety of sources, including social media, you can easily monitor trends and anticipate new business opportunities, identify opportunities for cross-sell and up-sell activities, or improve metrics and overall customer service performance.