Customer Field Service solutions

In the role of a customer, everyone expects perfection. Trust is hard to build, but it can be lost quickly. However, results and high levels of service can be achieved and resources can be managed with effective tools and processes. And the right mindset.
 
Our proprietary Active Service Desk solution will provide you with efficient management of your customer service department, service requests and field work. It will provide day-to-day agenda management, access to work on the go and information sharing across the business. It covers the entire process of dealing with service requests, from creating them, to managing the implementation including capacity planning, to successful closure.
 
Do you have greater demands on your system and want to make more use of artificial intelligence, the Internet of Things (IoT), mixed reality or machine learning? The Microsoft Dynamics 365 platform combined with the Power Platform offers endless possibilities for your growth and expansion.
 

Transform your service operations and improve the customer experience with generative artificial intelligence, the Internet of Things (IoT) and mixed reality. Offer self-service scheduling, automate customer communications, and provide surveys to improve customer satisfaction.
 
Gain visibility into service appointments, collect pre-service information, and track real-time status updates on the customer portal from frontline technicians. All in one Dynamics 365 Customer Service system, available online whenever you need it.
 

Maximise field worker productivity with AI-driven assistance, a redesigned mobile app and remote expert support on the job. Optimize service operations and simplify work order management. Seamlessly track performance metrics with AI- and IoT-driven tools to reduce the frequency of repairs. Dynamics 365 Field Service can help you do just that.
 
Get service teams quick access to key workday information in Microsoft Teams, seamlessly collaborate with remote experts via Remote Assist, and resolve issues faster.
 

We are a strong, reliable and experienced partner who has had the opportunity to see on many difficult and challenging projects that change is the only way to grow. We understand your industry and with detailed knowledge of your industry, we design solutions that actually work.