Active FAQ

Answers to frequently asked questions are included in guides and documentation, and the question-and-answer database is built and expanded to allow interested employees to find the answer to their question quickly and effectively. Whether it relates to the use of a business solution, business or the use of computer technology, for example.

However, a common pain point is that employees complain about the lack of clarity, lengthy searches in the Q&A database and then choose the inefficient route of direct queries to support staff or colleagues.

The FAQ application enables you to quickly and clearly find the information you need. By categorizing questions according to different aspects, the user can find the desired information by filtering. Alternatively, the user can also search by keywords.

In this way, users can browse through questions in a given area and find what is interesting for them, even in a differently worded query. The keyword for a given issue is not always obvious.

Thanks to the Power Apps technology used, the application can be easily embedded in a SharePoint communication site or pinned to a team in Microsoft Teams (for example, a support team).

Clear and fast search - these are the advantages of the FAQ application!