Service Desk systems

Service desks are software solutions used to centralize and automate support for users of IT systems. They enable the receipt and processing of requests, incident reporting, solution status monitoring and other activities.

Solutions IT Infrastructure

Solutions for large organisations - ServiceNow

The ServiceNow platform has already been ranked among the top 5 most popular globally by the Gartner Group, alongside Microsoft, Amazon and Google. The reason for the annual growth of more than 20% is the incorporation of best practices into the solutions of each area directly supported by the vendor, e.g., ITIL in the area of IT Service Management (ITSM). So immediately after "unpacking" the customer not only receives a practically ready solution, but also know-how in the selected area. Along with us, you can then adapt the product to your exact requirements in a limited timeframe.

ServiceNow is characterised in particular by:

a single core for all functional modules allowing easy integration,
means for low code programming,
advanced Artificial Intelligence features,
according to Gartner's ranking, it is among the top leaders in majority of functional areas.

Thanks to our know-how, you will quickly learn the methodology and functioning of the ServiceNow platform and its individual modules. We will work with you through the processes of implementing ServiceNow, prepare you through training and workshops for the effective use of ServiceNow and help you with the maintenance and further development of all ServiceNow modules in your organization.

Solutions for medium and smaller organisations - Alvao

With our ServiceDesk, we set up a single communication channel for all internal requests. Every employee will then be fully understood as to where to turn when they have any request, problem or even improvement suggestion. This way, all requests are in one place and are automatically distributed to the responsible persons.
With a single system, you can also easily manage processes that involve multiple internal departments. One example would be employee onboarding, where a number of departments need to cooperate together to ensure that everything is in place on the day the employee starts.

Functions:

Clear helpdesk/request system for all departments
Tiled layout
Everything is managed clearly and without unnecessary downtime
Single communication channel for all internal or external requests
Entering requirements or requests in various ways, including automatically generated tasks
Different ways of approving and guiding researchers
Advanced search
Knowledge base for employees
Functional modules, Outlook plug-in